Application of Six Sigma and KAIZEN Techniques to Non-Conformities:A Case Study of Pharmaceutical Companies

Every company certainly wants a good product and lots of it in order to get profit, where at this time the competition is very tight. Therefore, research motivated by many reject problems primary packaging process (filling). This was carried out pharmaceutical located Bogor, Wanaherang taking with infusion bottles January -March 2022, researchers also used 3 comparisons bottle products companies, includes: levofloxacin, metronidaol, paracetamol number rejects most are 2,303 pcs for months, therefore study aims reduce existing using DMAIC, KAIZEN, Six sigma, FMEA 7tools methodswith results finding critical quality that covers: fiber, dirt, packaging. The researcher proposes improve human resources KAIZEN 5Smethodand scheduling operator training machine maintenance checks every month so during production minimize all obstacles.